Shipping policy

Shipping Policy

At Surrey Ebikes, we understand the importance of delivering your electric bike in a timely and efficient manner. That’s why we have developed the following shipping policy to ensure a seamless experience for our customers.

a)  We ships electric bikes across Canada. Orders can not be shipped to PO box. 

 

b) Please note that e-bikes vary in size and weight, which will affect the way we transport the bike to you.

 

c) Shipping costs for electric bikes will be calculated at checkout based on the shipping destination and the size and weight of the electric bike. Shipping costs are non-refundable. 

 

d) On average, available items will be shipped out within 2 business days. Extra processing time is required for customized items, assembled items or orders with special requests.

 

e) Delivery times will vary based on the shipping destination. Once your electric bike has been shipped, you will receive a tracking number so you can follow its progress. On average, delivery time within the Canada is 4-14 business days.

 

f) Any changes that you make regarding shipping once the item is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences may delay your receipt of the Products and replacement Products and/or refunds. If you would like to change the color or size of your ebike, you must do so prior to your order being shipped.

 

g) Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of the third-party shipping carriers.

 

h) In the unlikely event that a product arrives damaged, you are required to report any damage to Surrey Ebikes from within 7 days of receiving the ebike, with pictures or videos for any shipping damage and proof of purchase. The cost of shipping for warranty parts will not be covered under warranty unless Surrey Ebikes agrees in writing to cover the shipping cost. Shipping damage is not covered by Surrey Ebikes if you choose your own shipping method or freight forwarder.

If minor damage that is cosmetic only, you can note the damage on the Bill of Delivery prior to signing off on the shipment and notify Surrey Ebikes with pictures of the damage. You may be required to ship the item to Surrey Ebikes before receiving a replacement item. If major damage that may affect the safety of operating the ebike, please refuse the shipment on the basis of the damage, note the damage on the Bill of Delivery, and notify Surrey Ebikes with pictures of the damage.

 

i) You will be responsible for paying for your own shipping costs for returning your item. We advise using a traceable shipping method and obtaining shipping insurance. We cannot guarantee that we will receive the item you are attempting to return.Returns and Exchanges: